EXCHANGE AND RETURN POLICY

Before sending your purchase goods back, please contact our online customer service team at shop@scarabjewellery.co.za with the stated issue and your order number. And our team will guide you through the process.

RETURNING UNWANTED GOODS

In order to make this process as stress free as possible, we will refund you your money back or exchange your purchase. We cannot unfortunately cover the return cost but we will however give you a shopping voucher to the same value. If you are fortunate enough to live in Cape Town, please feel free to return you purchase to our store in Claremont. You can help us help you by following these few easy conditions.

To return your unwanted non-defected goods:

  • We need to be notified within 48 hours after you receive you goods, which must be returned within 7 (seven) working days from delivery to: Shop 1, 10 Cavendish Street, Claremont, 7708, Cape Town. Please remember to include in the parcel the reference given to you by our team. This will help to process your requests as soon as possible.
  • Undamaged and unused, which means in jewellery terms, no visible scratches, nicks or dents in the metal and or stone surfaces. Earring wire pins need to be in their original shape according to manufacturing design. All part/s of the manufactured design needs to be in their original state.
  • Returned in the original Scarab packaging which must be undamaged and in its original condition.

RETURNING INCORRECT OR DEFECTED GOODS

In the unlikely case that you receive incorrect or defected goods, we will refund your money back or exchange the goods. In this instance, we will also cover the cost of retuning the goods to us.

To return your incorrect or damaged goods, they need to be:

  • Returned within 7 (seven) working days from delivery. Please remember to include in the parcel the reference given to you by our team. This will help to process your requests as soon as possible.
  • Returned in the original Scarab packaging which must be undamaged and in its original condition.

Please note: If the goods are found not to be defected or damaged prior to your delivery, we will not refund you or do an exchange. You will also be liable for the cost of delivering the goods back to you.